Ltouch Remote Assistance.
Support continues after installation.
BieMme designs the control panel, develops the Ltouch software and can continue to support its own devices after installation through a directly managed infrastructure.
A real system.
Direct technical support.
From VNC access to ADB diagnostics, a BieMme technician works on the authorised device while keeping support close to the software we developed.
View. Diagnose.
Maintain.
View and interact with the Ltouch panel interface during an authorised technical session.
Logs, commands, application checks and software maintenance through the development tools used by BieMme.
Encrypted connection, two-factor authentication and time-limited sessions, as shown in the technical demonstration.
A service for the systems we know.
Ltouch Remote is not a universal remote-support platform for every machine. It is the service through which BieMme can support Ltouch devices developed, configured and installed in our projects or integrated within an agreed technical scope.
The project continues after commissioning.
Technicians can check the interface, logs and software behaviour without necessarily waiting for an on-site visit.
The team that developed the Ltouch application understands its architecture, logic and operating goals.
Machine builders and system integrators can add a direct technical channel to BieMme.
Support, verification and software maintenance are carried out on the authorised device and within the agreed scope.
Monitoring and technical support are not the same.
Machine status, temperatures, alarms, setpoints and operational diagnostics available from PC, tablet and smartphone.
Authorised sessions for VNC, ADB tools and software maintenance on supported Ltouch devices.
Built by BieMme. Supported by BieMme.
One technical workflow connects electrical engineering, control panel manufacturing, automation, Ltouch HMI, commissioning and ongoing software support.
Demonstrated security functions
- Two-factor authentication
- Encrypted connection
- Time-limited sessions
- Authorised device selection
- Customer retains control of the support session
Access logs, revocation procedures and authorisation policies are defined within the technical and contractual scope of the service; they are not presented here as certified standard features.